Shipping policy

Shipping Policy

At SET ME FREE, we are committed to delivering your order in an efficient, reliable, and eco-friendly manner. Please review our shipping guidelines below to understand our process and expected delivery times.

1. Shipping Locations

  • We currently ship our products worldwide, with a focus on sustainable transport methods.
  • Certain regions may have specific shipping restrictions; if your location is affected, you will be notified during checkout.

2. Shipping Methods and Timelines

  • Europe: All European orders are shipped via truck transport to minimise our carbon footprint. Delivery typically takes 5-10 business days depending on your location.
  • International: Orders shipped outside of Europe, including Mauritius and India, are sent via air. International deliveries may take 7-14 business days depending on the destination.
  • Pre-orders: For pre-order items, please note the estimated shipping date provided at checkout. We will notify you when your item is ready to ship.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order.
  • Free shipping may be available for orders over a certain value; please refer to our promotions or contact customer service for details.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment’s progress.

5. Customs and Import Taxes

  • For international orders, please be aware that customs fees, import duties, and taxes may apply depending on your country’s regulations. These additional charges are the responsibility of the recipient and are not included in our shipping costs.

6. Sustainable Packaging

  • We prioritise eco-friendly, minimal packaging to reduce waste. Our packaging materials are recyclable, compostable, or made from sustainable sources to reflect our commitment to the planet.

7. Delayed or Lost Shipments

  • If you experience any delays or believe your shipment may be lost, please reach out to us at triin@setmefree.ee. We will work with the carrier to resolve any issues as swiftly as possible.

Contact Us

If you have further questions regarding our shipping policy, feel free to contact our customer service team at triin@setmefree.ee. We’re here to ensure your shopping experience with SET ME FREE is seamless and enjoyable.